Community

Aussie owned & operated, our neighbourhood voice is loud, supporting the community across our terrific locations.

Pacific Hotels creates modern travel experiences through our obsession with delivering genuine hospitality in Cairns, Canberra, Brisbane, Mackay and Newman. This is harnessed through our Pacific Terrific Promise. Our hotels are welcoming, familiar, informal settings that offer guests a little elevation from their everyday lives – we are relatable and friendly hosts to all who walk through our door.

It’s also about honesty. Supporting local, being eco-warriors and creating lasting friendships is in our DNA. We actively pursue a community & sustainability plan, strengthening our local footprint and providing terrific stays for guests. From removing plastic bathroom amenities, switching on to energy efficient lighting or supplying you with juice for your e-vehicle – it’s all part of our plan. Connect with our team for future opportunities. Recent collaborations have included. . .

Salvation Army Disaster Appeal
Fire Service Brigades and Donations Fund
WWF’s Australian Wildlife and Nature Recovery
WIRES Australian Wildlife Rescue
Red Nose Day Australia
Cardiac Challenge, Cairns
Ronald McDonald House
Northern Pride Sponsorship
Cairns Taipans Sponsorship
UC Capitals Accommodation Partnership
REAP Food Rescue collections
Special Children’s Christmas Party
Citizens of the Great Barrier Reef
Foodbank WA
Karinya House, Canberra
OzHarvest
Headspace Canberra

Pacific Hotels Care Policy

The wellbeing of our guests, staff and community is essential for Pacific Hotels Australia and our Care Policy was implemented in March.

Please rest assured that we are and have been monitoring COVID-19 extremely carefully, following advice issued by the World Health Organisation and the Australian Government. The Pacific Hotel Care Policy is updated and adapted as advised.

For guests staying with us, our team members are working hard to keep our terrific promise to deliver exceptional hospitality. Our hearts go out to all those around the world affected big or small by COVID-19 and we sincerely hope your stay provides a moment of respite. We also thank you for supporting our Australian business and understanding as we adapt and update our procedures.

Pacific Hotels Donates Rooms and Raises Funds for Bushfire Support

Donation points at reception and the hotel restaurants raised A$18,000, donated to the following organisations:

Salvation Army Disaster Appeal
Fire Service Brigades and Donations Fund
WWF’s Australian Wildlife and Nature Recovery
WIRES Australian Wildlife Rescue

View Media Release

Thank You Aussie Heroes – 25% off Accommodation Special for Firies

Recognising the spirit of our Aussie heroes fighting the Bushfires, Pacific Hotels would like to offer Australia-based paid and volunteer firefighters 25% off accommodation. Pacific Hotels would like to express immense gratitude to the Firies for protecting our destinations in Australia and we hope they can relax and unwind at one of our seven locations in 2020. So we can apply the discount, bookings need to be made direct via our website, phone or email.

25% off the Best Available Rate is valid for bookings via our website, phone or email.
Select one of our hotels, enter the code AUHERO25 and provide proof of service at check-in.
Bookable for stays throughout 2020, subject to availability.
Please get in touch with our team if you have any questions.

Pacific Suites Canberra Provides Free Accommodation to Bushfire Evacuees

The team at Pacific Suites Canberra have provided 185+ room nights to evacuees since the start of 2020, hoping our apartment-style accommodation provides some comfort to those away from their homes. Watch the story one family shared with WIN News Canberra below.