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Pacific Hotels Care Policy in Response to COVID-19

The wellbeing of our guests, staff and community is essential for Pacific Hotels Australia and Senior Hotel Management have implemented the following policy in response to COVID-19.

Pacific Hotels Care Policy 2020

Pacific Hotels Care Policy_Seasons Hotel Newman_2020 (specific information relating to the preparation of Crib Meals)

Please rest assured that we are and have been monitoring COVID-19 extremely carefully, following advice issued by the World Health Organisation and the Australian Government. This Policy is updated and adapted as advised.

For guests staying with us and those booking with us, our team are working hard to continue to deliver exceptional hospitality.  Our hearts also go out to all those around the world affected big or small by COVID-19 and we sincerely hope your stay provides a moment of respite. We also thank you for supporting our Australian business and understanding as we adapt and update our procedures for staff, guest and community wellbeing.

Pacific Hotels Donates Rooms and Raises Funds for Bushfire Support

Donation points at reception and the hotel restaurants ($5 per table donated) raised A$18,000 in funds, donated to:

  • Salvation Army Disaster Appeal
  • Fire Service Brigades and Donations Fun
  • WWF’s Australian Wildlife and Nature Recovery

View Media Release

Thank You Aussie Heroes – 25% off Accommodation Special for Firies

Recognising the spirit of our Aussie heroes fighting the Bushfires, Pacific Hotels would like to offer Australia-based paid and volunteer firefighters 25% off accommodation. Pacific Hotels would like to express immense gratitude to the Firies for protecting our destinations in Australia and we hope they can relax and unwind at one of our seven locations in 2020. So we can apply the discount, bookings need to be made direct via our website, phone or email.

  • 25% off the Best Available Rate is valid for bookings via our website, phone or email.
  • Select one of our hotels, enter the code AUHERO25 and provide proof of service at check-in.
  • Bookable for stays throughout 2020, subject to availability.
  • Please get in touch with our team if you have any questions.

Pacific Suites Canberra Provides Free Accommodation to Bushfire Evacuees

The team at Pacific Suites Canberra have provided 185+ room nights to evacuees since the start of 2020, hoping our apartment style accommodation provides some comfort to those away from their homes. Watch the story one family shared with WIN News Canberra below.

Terrific Locations Across Australia

Pacific Hotels are ideal for business and leisure travel across the Australia. From the iconic Pacific Hotel Cairns and boutique sister hotel The Abbott, the recently refurbished Pacific Hotel Brisbane, the apartment style accommodation at Pacific Suites Canberra, the resort style Coral Cay Mackay and recently acquired Seasons Hotel Newman, our terrific locations feature modern facilities and a genuine passion for hospitality.

This is emphasised through our ‘Terrific Promise’. Our Hotels are welcoming, familiar, informal environments that offer guests a little elevation from their everyday lives without becoming unrelatable and unfriendly.

A common link across all our properties is our belief that the local community is the strongest relationship we should have. By sourcing local suppliers and linking with local businesses, Pacific Hotels forms strong bonds with such fantastic community programs and organisations such as:

  • Northern Pride and Cairns Taipans sponsorship
  • UC Capitals sponsorship
  • Cardiac Challenge, Cairns
  • Royal Flying Doctors Service
  • Ronald McDonald House
  • REAP Food Rescue collections
  • Special Children’s Christmas Party
  • Citizens of the Great Barrier Reef
  • Foodbank WA
  • Karinya House, Canberra
  • OzHarvest
  • Headspace Canberra
  • Bushfire Support

Media Releases