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Community

Aussie owned & operated, our neighbourhood voice is loud, supporting the community across our terrific locations.

Pacific Hotels creates modern travel experiences through our obsession with delivering genuine hospitality in Cairns, Canberra, Brisbane, Mackay and Newman.  This is harnessed through our Pacific Terrific Promise. Our hotels are welcoming, familiar, informal settings that offer guests a little elevation from their everyday lives – we are relatable and friendly hosts to all who walk through our door.

It’s also about honesty. Supporting local, being eco-warriors and creating lasting friendships is in our DNA. We actively pursue a community & sustainability plan, strengthening our local footprint and providing terrific stays for guests. From removing plastic bathroom amenities, switching on to energy efficient lighting or supplying you with juice for your e-vehicle – it’s all part of our plan. Connect with our team for future opportunities.  Recent collaborations have included. . .

  • Salvation Army Disaster Appeal
  • Fire Service Brigades and Donations Fund
  • WWF’s Australian Wildlife and Nature Recovery
  • WIRES Australian Wildlife Rescue
  • Red Nose Day Australia
  • Cardiac Challenge, Cairns
  • Ronald McDonald House
  • Northern Pride Sponsorship
  • Cairns Taipans Sponsorship
  • UC Capitals Accommodation Partnership
  • REAP Food Rescue collections
  • Special Children’s Christmas Party
  • Citizens of the Great Barrier Reef
  • Foodbank WA
  • Karinya House, Canberra
  • OzHarvest
  • Headspace Canberra

 

Pacific Hotels Care Policy

Pacific Hotels Care Policy

The wellbeing of our guests, staff and community is essential for Pacific Hotels Australia and our Care Policy was implemented in March 2020.

As hospitality professionals, high standards of cleanliness and hygiene have always been imperative across our locations.

  • Our rooms and public areas are cleaned with commercial grade cleaning chemicals.
  • The frequency and intensity of cleaning high touch points has increased, including all public area surfaces, door handles, room keys, staff and guest entrances.
  • Sanitisers are available at central points throughout the hotel.
  • Social distancing markers and signage are present throughout the hotel.
  • Alongside our Standard Operating Procedures for commercial cleaning in our kitchen, we have increased sanitation of public and food storage areas with high touch rates.
  • Staff are provided with the most up to date information, as well as the importance of maintaining extremely high standards of cleanliness.
  • Mandatory requirements issued by each state and the Australian government are followed and guests must adhere to the current rules in place.

Please rest assured that we are and have been monitoring COVID-19 extremely carefully, following advice issued by the World Health Organisation and the Australian Government. The Pacific Hotel Care Policy is updated and adapted as advised.

For guests staying with us, our team members are working hard to keep our terrific promise to deliver exceptional hospitality. Our hearts go out to all those around the world affected big or small by COVID-19 and we sincerely hope your stay provides a moment of respite. We also thank you for supporting our Australian business and understanding as we adapt and update our procedures.

Pacific Hotels Donates Rooms and Raises Funds for Bushfire Support

Donation points at reception and the hotel restaurants raised A$18,000, donated to the following organisations:

  • Salvation Army Disaster Appeal
  • Fire Service Brigades and Donations Fund
  • WWF’s Australian Wildlife and Nature Recovery
  • WIRES Australian Wildlife Rescue

View Media Release

Hotel Accommodation Australia

 

Pacific Suites Canberra Provides Free Accommodation to Bushfire Evacuees

The team at Pacific Suites Canberra have provided 185+ room nights to evacuees since the start of 2020, hoping our apartment-style accommodation provides some comfort to those away from their homes.

Media Releases